Return & Refund

Last Updated: October 19, 2026

At Layla, we want you to feel confident in every purchase. If your order isn't right for you, our 30-Day Easy Returns Guarantee is here to help.

Please read the policy below to understand how returns, exchanges, and refunds work.

1. Our 30-Day Returns Guarantee

You have 30 days from the date your order is delivered to contact us and request a return.

To qualify for a return, your item must generally be:

  • Unworn, unused, and unwashed.
  • In its original condition, with original tags and packaging where reasonably available.
  • Free from stains, odors, damage, or signs of wear beyond what is reasonably necessary to inspect the item.

For hygiene reasons, please try on clothing over your underwear.

Important: If your item arrives damaged, defective, or incorrect, contact us even if it does not meet the usual return conditions. We will review the issue and help resolve it.

2. How to Request a Return

Returning an item is straightforward.

Step 1: Contact Us

Contact our support team through our Contact Us page within 30 days of delivery.

Please include:

  • Your order number.
  • The item you wish to return.
  • The reason for your return.
  • Clear photographs if the item arrived damaged, defective, or incorrect.

Step 2: Wait for Return Instructions

Our team will review your request and explain the next steps, including the return address and any applicable shipping arrangements.

Please do not send an item back before receiving return instructions, as this may delay the process.

Step 3: Send Your Return

If your return is approved, follow the instructions provided by our support team.

Please retain your return tracking information until the return has been received and processed.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless we state otherwise.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will explain the appropriate resolution and any return shipping arrangements.

Original shipping charges, if any, may not be refundable for change-of-mind returns, except where required by applicable law or where we state otherwise.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • We will notify you when the refund has been processed.
  • The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Please allow additional time for your bank or payment provider to complete the transaction.

Refunds cover the eligible purchase amount in accordance with this policy and applicable law.

5. Damaged, Defective, or Incorrect Items

We're sorry if something isn't right with your order.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs showing the issue, where applicable.

We'll review the details and work with you to determine an appropriate solution, which may include a replacement, refund, or another suitable resolution.

You should not have to pay return shipping costs for an issue caused by an incorrect, damaged, or defective item where we are responsible for resolving it.

6. Exchanges & Sizing Issues

If your leggings don't fit as expected, please contact our support team within 30 days of delivery.

Let us know your order number and the size or issue you're experiencing.

We will explain the available options. Exchanges depend on product availability and may require a return and a separate replacement order.

If a replacement size is unavailable, we will discuss the applicable alternatives with you.

7. Items That May Not Qualify for Standard Returns

Items that have been worn beyond reasonable try-on, washed, damaged through misuse, or returned in an unsanitary condition may not qualify for a standard change-of-mind return.

However, these conditions do not remove any rights you may have if an item is defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

8. Orders That Have Already Shipped

If you change your mind after your order has shipped, please contact us for assistance.

We may be unable to cancel an order that has already been dispatched. If the item is eligible for return, you can request a return after delivery in accordance with this policy.

Refusing delivery or leaving a package unclaimed does not automatically qualify you for a refund.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will do our best to assist if the order has not yet been processed or dispatched. However, cancellations cannot be guaranteed once fulfillment has begun.

Your statutory cancellation rights, where applicable, remain unaffected.

10. Our Commitment to You

At Layla, we believe shopping should feel simple and reassuring.

Our 30-Day Easy Returns Guarantee is designed to give you time to assess your purchase and contact us if something isn't right.

If you have questions about a return or refund, please reach out through our Contact Us page with your order number.

We're here to help make things right.