Shipping & Delivery
Last Updated: January 13, 2026
At Layla, we want your shopping experience to be simple, enjoyable, and worry-free. This policy explains how we process orders, provide tracking information, and deliver your favorite pieces to your doorstep.
1. Order Processing
Once you place an order, our team begins processing it for shipment.
Please allow time for your order to be processed before it is dispatched. Processing times may vary depending on order volume, product availability, and other operational factors.
Your tracking number will be provided once your order has been processed. You can use this information to follow your shipment as tracking updates become available.
Please ensure that your shipping address, email address, and contact information are accurate when placing your order.
2. Shipping & Delivery Time
We currently estimate delivery within 6–12 business days.
Please note that this is an estimated delivery timeframe, not a guaranteed delivery date. Actual delivery times may vary depending on your location, carrier operations, customs procedures where applicable, weather conditions, and other circumstances outside our control.
Business days generally exclude weekends and public holidays.
3. Order Tracking
We provide tracking information for your order once it has been processed.
After receiving your tracking number, you can use the tracking link or the relevant carrier's tracking website to check your shipment's progress.
Please keep in mind:
- Tracking information may take some time to appear after it is issued.
- Tracking updates may not occur continuously while your package is in transit.
- Some shipments may have gaps between tracking scans, particularly during international transit or handoffs between carriers.
If your tracking information has not updated for several business days or you have questions about your shipment, please contact our support team for assistance.
4. Shipping Address & Delivery Issues
Please double-check your shipping details before completing your purchase.
If you notice an incorrect address, contact us as soon as possible. We will do our best to help if your order has not yet been dispatched, but address changes cannot be guaranteed after processing or shipment.
If a package is marked as delivered but you cannot locate it, we recommend checking your mailbox, porch, building reception, household members, or other designated delivery locations. You may also contact the carrier for further information.
If you still cannot locate your package, please reach out to us so we can help you determine the appropriate next steps.
5. Delayed, Lost, or Missing Packages
Although we aim to deliver orders within the estimated timeframe, unexpected delays can occur.
If your order has not arrived within the estimated delivery window, please contact us with your order number so we can review the available tracking information and assist you.
If a package appears to be lost or has an unusual tracking status, we will work with you and, where appropriate, the shipping carrier to investigate the issue.
We assess delivery issues individually and will explain the available options based on the circumstances and applicable consumer protection laws.
6. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Please review your order summary carefully to confirm the total cost before placing your order.
7. International Shipping & Customs
For shipments that cross international borders, customs inspections or other import procedures may occasionally affect delivery times.
Where applicable, import duties, taxes, or other charges may depend on the destination country and the terms of shipment. Any responsibility for these charges will be determined by applicable law and the shipping arrangements for your order.
8. Contact Us
Need help with your delivery?
We're here to help. If you have questions about your order, tracking information, or a delivery issue, please contact us through our Contact Us page and include your order number so we can assist you more efficiently.
Thank you for shopping with Layla. We appreciate your trust and look forward to delivering your order.